Preferences - Storage Event Emails Panel

Use the Storage Event Emails dialog when you want to receive customized email when your storage device(s) is(are) nearly full or offline. We recommend that you enabled this option and send storage event emails to at least one person to avoid surprises.

If you are having problems receiving your emails, please see the Troubleshooting section below.

• From Address & Display Name - Backup for Workgroups will generate a message when the Primary Storage is low or offline. A message will also be generated if the Mirror is offline and returns online. Enter a FROM: address that is in a format that is accepted by your email server. For example, you can use your email address or any other user address that is supported by your email server. You can enter a display name to help you identify this report when it comes to your in-box. Use the optional parameters if desired. 
  
  Example Display Name - You may want to customize the display name in storage event emails if you have more than one Backup Server running. Let's say you have 2 Backup for Workgroups Backup Servers running. You can set the Display Name to include the computer name corresponding to the appropriate Backup Server. By including the computer name in the email, you know which messages correspond to which computer. You could set the display name to read as "Backup For Workgroups Backup Server on <ComputerName>" to make the email message more descriptive. When configuring your second Backup Server, you can use the same format for the display name to make those messages easily identifiable as well.
   
• To Address - Enter one email address, or multiple addresses separated by a space or a comma.
   
• Send email when... - Check or tick the storage event message types that you would like to receive.  We recommend that you receive messages about all storage related events. You will receive an email notice when the disk storage is low, offline, or returns to online for both your primary storage and you mirroring storage.
   
• Email File Format - You may choose to receive the carbon copy Backup Run reports in either HTML or Plain Text format.
   
• Generate Test Email - This generates a short test message allowing you to test the connectivity between Backup for Workgroups and your email server.  If you are experiencing problems receiving email, you can use this to perform a quick test of the delivery process.

Troubleshooting common problems experienced when trying to send email:

1. Backup for Workgroups Cannot Connect to Your Email Server.
   
   A.   Firewall Restrictions, Port Blockers, Virus Checkers/Worm Stoppers - These devices or programs prohibit outbound SMTP (Port 25) network access.  It is very common for most virus checkers to block email generation. Also, some firewalls block outbound STMP email. If you have a virus checker, a firewall, or any other port blocker running, you will need to enter an exception into these programs for Backup for Workgroups. In order to implement the exception, you will need to follow the instructions provided by the manufacturer of the firewall, port blocker, or virus checking program. The exception should be configured to allow the Backup for Workgroups Service called "BackupService.exe" for 32 bit versions of Windows and "BackupServiceX64.exe" for 64 bit versions of Windows. Once the exception is in place, Backup for Workgroups can send email.
   
   B.  Relay Restriction - By default, Microsoft Exchange Server has a setting to deny relaying. Too many spammers were finding open Exchange Servers to forward their email through to hide their identity, so Microsoft changed the default to not allow email to be transferred through the Exchange Server unless the sending is approved. To add the Backup Server to the Microsoft Exchange Server approved relay list, perform the following:
   
   1.  Open the MS Exchange System Manager.
   2.  In the left hand panel, expand Servers, then expand the name of your email server, the expand Protocols, then expand SMTP.
   3.  Under the SMTP protocol will be an item labeled Default Virtual SMTP Server. Right-click on this and choose Properties.
   4.  On the Properties dialog, switch tabs to the Access tab, and select the button labeled Relay.
   5.  On the Relay Restrictions dialog, press the Add button.
   6.  Enter the IP address of the machine running the Backup for Workgroups Backup Server software. This will grant Backup for Workgroups the right to send email to your Exchange Server.
    

2. Email Server Refuses to Accept Email Messages from Backup for Workgroups.
   
   The most common cause of email rejection occurs when either the FROM: or TO: email address is not present in the list of known email addresses within your email server. In other words, email is commonly rejected because the email server does not recognize either the FROM: email address or the TO: email address.
   
   By default, Backup for Workgroups sets the FROM: email address to read as "BackupForWorkgroups@YourDomain.Com", where YourDomain.Com is replaced with the TO: email address. If your email server checks the FROM: email address, it may reject the email because it probably does not have a user named BackupForWorkgroups. To solve this, you can do one of two things. You can choose to add a user with the name BackupForWorkgroups to your email server's list of approved users. Or, you can change the FROM: address that Backup for Workgroups uses. To change the FROM: email address used by Backup For Workgroups, use the Daily Summary Emails or Backup Run Emails tabs available from the Preferences Panel.